Delivery

Delivery time and notification of delivery

We always aim to dispatch orders by the next working day at the latest. The delivery time for products in stock is usually around 2-10 working days, depending on the delivery method. For orders placed after 14.00, the delivery time is calculated from the next working day. The delivery time is an estimate. In the event of a significant delay in delivery (more than 14 calendar days after the agreed delivery time), the customer has the right to cancel the transaction. The customer will be informed of the delay within a reasonable time and that the transaction can be cancelled if the delay is substantial. Ninja shall not be liable for any damage caused by exceeding the estimated delivery time. Delivery times may be slightly longer during public holidays (e.g. Christmas or Easter).

Ninja will receive and deliver orders in the order in which they are received by Ninja.

If the customer chooses to collect from a Post Office or PostNord or one of their partners, the customer should check the specific conditions for collection (e.g. required certificates or codes) and the up-to-date collection instructions and requirements with the logistics company of their choice. The customer is responsible for the accuracy of the address and contact details provided. Ninja will deliver the consignments preferably by the cheapest possible delivery method, and reserves the right to change the delivery method. The parcel must be collected within seven (7) days of notification of arrival. An uncollected shipment is not a cancellation and will be charged according to the price list.

When the order is ready for collection, a notification will be sent to the customer. This notification will be sent to the email provided by the customer at the time of ordering. The customer is responsible for the accuracy of the contact details provided. If you have indicated that you wish to collect the order from a Ninja store, the order must be collected in person or by proxy. The order number and a valid form of identification must accompany the order. The order must be picked up within seven (7) days of notification of arrival. An uncollected shipment does not constitute a cancellation and will be charged at the price list.

Delivery method and delivery charges

If you live in Finland, you can choose between the following delivery methods:

• Ninja stores
• Ninja's Ninja stores: the post office, Post Office, Postnord or one of their partners, or a parcel machine.
• Home delivery by Post or Postnord

Ninja reserves the right to change the delivery method. Please check all current delivery methods and prices on our website underDelivery methods.

Delivery of products

Ninja cannot guarantee product availability in all circumstances. If, exceptionally, a product you have ordered is not available, Ninja will inform the customer and will deliver only those products that are available. Ninja will reimburse the customer for any paid products not delivered.

If, exceptionally, not all the products ordered are immediately available, Ninja reserves the right to deliver immediately the products in stock and to deliver the remaining products at a later date as a separate subsequent delivery.

Orders outside Finland

Orders will only be delivered to addresses in the Member States of the European Union, Norway, Iceland, Switzerland, Albania, Bosnia and Herzegovina, Bulgaria, Croatia, Kosovo, Montenegro, North Macedonia, Serbia and Slovenia, and the subscriber will have access to the country-specific delivery methods of Post and PostNord and their partners in each of these areas.